• Software Developer – Low-Code

    When you apply for this job through ComputerPeople Staffing, you’ll get insider intel on the role, the team, and the culture, plus hands-on support with your resume, interview prep, and offer negotiation. All at no cost to you. Let’s get you hired!

    About the Role

    Our client—a well-established organization headquartered in the northtowns—is seeking a talented Software Developer to join their Information Technology department. This is a genuine career opportunity with a company that values hard work, promotes from within, and supports its people for the long term. You’ll work across a diverse portfolio of in-house and vendor applications, collaborate with product owners and development teams, and help drive technology initiatives that support the broader organization. If you’re a curious, self-motivated developer who enjoys both building and problem-solving, we’d love to hear from you.

    What You’ll Do

    • Support and maintain a variety of in-house developed applications and vendor-purchased software solutions
    • Perform application maintenance, patching, installations, configuration changes, testing, and end-user/production support
    • Collaborate with IT staff and third-party vendors to develop and deploy applications and integrations
    • Elicit and document requirements, user stories, and technical specifications for technology initiatives
    • Partner closely with Product Owners to prioritize work based on business value and strategic alignment
    • Contribute to cross-functional development teams and share knowledge across groups
    • Create solution documentation and deliver training to end users as needed

    Technologies & Tools

    Experience with any of the following is a plus:

    • Languages & Frameworks: C#, C++, SQL
    • Low-Code / Rapid Application Development: OutSystems
    • Development Tools: Visual Studio
    • Integration: API development and integration
    • Methodologies: Agile / Scrum
    • Emerging: AI tools and automation platforms

    Qualifications

    Required:

    • Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field—or equivalent hands-on experience
    • Strong analytical and problem-solving skills with moderate-to-strong technical competencies
    • Ability to learn new technologies quickly and adapt in a fast-changing environment
    • Excellent interpersonal and communication skills; professional and collaborative approach
    • Highly organized, self-motivated, and capable of independently prioritizing and executing tasks
    • Strong customer service orientation with project management and analytical skills

    Preferred:

    • 10+ years of hands-on Software Development and application administration experience
    • Experience working in Agile development environments
    • Solid understanding of coding standards and software development best practices
    • Experience with API integration, OutSystems, C#, C++, SQL, and/or Visual Studio
    • Enthusiasm for adopting AI tools and automation to drive efficiency and innovation

    Why Join Our Client?

    This is more than a job—it’s a career. Our client is a large, stable organization with a collaborative culture, strong internal growth paths, and a genuine investment in their employees’ success. You’ll work on meaningful projects, have access to exciting technology, and join a team that takes pride in doing great work.

    Benefits include:

    • Annual Bonus Program
    • Low cost medical, dental premiums
    • Very generous Paid Time Off 
    • 401K match plus additional Company Funded Retirement Savings Account (even if you don’t contribute to 401K)
    • Leadership training program
    • Management that is dedicated to your career success and flexible when life happens
    • Positive/collaborative work culture
    • Stable industy that is growing – no history of workforce reductions


    April 2, 2026

  • Director of Post Harvest Supply Chain

    Director of Post-Harvest Supply Chain
    Full Time – Clarence, NY

    Salary Range: $98,500 – $150,000 annually

    The Director of Post-Harvest Supply Chain is responsible for the full lifecycle of specialty crop production with a heightened focus on post-harvest handling, packing operations, cold-chain management, and logistics coordination.

    This role ensures that crops are grown, harvested, cooled, packed, transported, and delivered to customers at the highest quality standards.

    The Director leads production activities from planting through harvest while managing the complex post-harvest flow of product across multiple farm locations, warehouses, and distribution partners.

    This position blends agronomic expertise with operational leadership to consistently achieve high-yield, high-quality, and market-ready produce.

    KEY RESPONSIBILITIES Post-Harvest Operations, Quality, & Logistics

    • Lead all post-harvest activities, including harvest timing, crop maturity evaluation, labor planning, equipment deployment, and real-time QC decisions.
    • Oversee cooling, washing, grading, packing, palletization, labeling, and staging for shipment.
    • Ensure proper cold-chain management, including temperature standards, airflow, humidity requirements, and compatibility of crops during storage and transport.
    • Establish SOPs for packhouse operations, including food safety, traceability, and handling protocols.
    • Coordinate logistics, trucking, dock scheduling, and third-party carrier management to meet strict customer delivery windows.
    • Evaluate which crops can be transported or stored together and maintain standards to preserve shelf life and product quality.
    • Troubleshoot post-harvest issues (e.g., temperature deviations, load rejections, moisture/decay concerns).
    • Maintain detailed harvest logs, QC reports, yield data, and shipping records to support accurate forecasting and continuous improvement.

    Team Leadership & Coordination

    • Lead, train, and manage daily field and post-harvest teams.
    • Oversee planting, cultivation, irrigation, fertility applications, pest management, and harvest execution.
    • Partner with the Crops Operations Manager to align labor resources with peak field and packhouse workloads.
    • Foster a culture focused on safety, productivity, accountability, and high-quality output.

    Demand Planning, Forecasting, & Customer Communication

    • Lead demand planning by reviewing customer contracts and delivery timelines to reverse-plan planting schedules.
    • Provide in-season customer updates on crop maturity, expected yields, and delivery timing.
    • Use field and post-harvest data to accurately predict volume, quality, and supply constraints.
    • Serve as the customer-facing liaison, delivering proactive communication and exceptional service.
    • Collaborate with internal teams, warehouses, and carriers to execute efficient and cost-effective distribution plans.
    • Conduct regular reviews to track operational performance and implement process improvements.

    REQUIRED KNOWLEDGE, SKILLS & ABILITIES

    • Strong understanding of post-harvest physiology, cold-chain handling, storage compatibility, and produce quality management.
    • Experience with logistics, packhouse workflows, and operational problem-solving.
    • Deep knowledge of soil science, crop nutrition, and agronomy.
    • Ability to lead large seasonal teams and coordinate high-volume workloads.
    • Strong communication, organization, and collaborative leadership skills.
    • Skilled in diagnosing equipment or process issues and proposing effective solutions.
    • Willingness to work long or irregular hours during peak seasons; ability to perform physical outdoor tasks.
    • CDL-A preferred (or willingness to obtain).

    EDUCATION & EXPERIENCE

    • Bachelor’s degree in Agronomy, Crop Science, Agriculture, Supply Chain, or related field preferred (or equivalent hands-on experience).
    • 3–5 years of crop production and/or post-harvest operations experience, ideally with exposure to large-scale vegetable and fruit handling, cooling, and logistics.

    Compensation: $98,500-150K 

    Benefits:
    Company vehicle
    401K
    Health insurance
    Dental insurance
    Vision insurance
    Health savings account
    Flexible spending account
     
    April 1, 2026

  • Fulfillment Planner

    Fulfillment Planner (Contract – 6–8 Months)
    Buffalo, NY | Hybrid (3 Days In-Office) 
    Global Organization Multiple Openings |
    Immediate Need
    We’re partnering with a well-established global organization to hire multiple Fulfillment Planners for a 6–8 month contract engagement supporting a high-impact initiative.

    This is an excellent opportunity to step into a fast-paced supply chain environment and play a key role in inventory flow, distribution strategy, and customer fulfillment performance. If you enjoy working at the intersection of logistics, planning, and data-driven decision making, this role offers immediate visibility and meaningful impact. What You’ll Be Doing

    • Develop and execute deployment strategies to align inventory with customer demand at the SKU/location level
    • Coordinate the movement of inventory across distribution centers to ensure optimal service levels
    • Create, manage, and adjust purchase orders in SAP and stock transfer orders in Blue Yonder
    • Monitor warehouse capacity and 14-day outlooks, proactively addressing constraints
    • Prioritize inbound/outbound activity during capacity challenges
    • Identify and resolve inventory shortages, partnering with Customer Service and Planning teams
    • Analyze inventory health, including over/under safety stock positions
    • Optimize freight utilization and DC-to-DC transfers
    • Develop actionable plans to improve order fill rates and reduce spoilage
    • Maintain accurate system data (past dues, mismatch reporting, dashboards)

    What We’re Looking For

    • Bachelor’s degree in Supply Chain, Business, or related field
    • 3+ years of logistics, supply chain, or fulfillment planning experience
    • Experience in manufacturing, distribution, or customer-facing supply chains
    • Strong analytical skills with advanced Excel proficiency (Power BI a plus)
    • Experience with SAP (ECC or S/4HANA), Blue Yonder, or similar systems
    • Ability to work cross-functionally and communicate effectively across teams Key Partnerships

    You’ll collaborate closely with:

    • Customer Service
    • Manufacturing & Shipping Teams
    • 3PL / Transportation Providers
    • Procurement, Marketing, and Supply Planning

    Role Details

    • Duration: 6–8 month contract
    • Schedule: Monday–Friday, 8:00 AM – 5:00 PM
    • Hybrid: Work from home Monday & Friday | In-office Tuesday–Thursday
    • Location: Buffalo, NY
    • Start: ASAP
    • Interview Process: Virtual and/or onsite interviews with hiring team

    Why This Opportunity Stands Out

    • Join a global, highly respected organization
    • Immediate impact on a large-scale supply chain initiative
    • Exposure to advanced planning systems and cross-functional operations
    • Multiple openings $30-$36/hr
    April 1, 2026

  • Supply Network Planner

    Supply Network Planner
    (Contract – 6–9 Months) Hybrid, 3 days in Buffalo, NY 
    Global Organization | High-Impact Role We are partnering with a well-established global organization seeking a Supply Network Planner for a 6–9 month temporary assignment. This is a high-visibility role supporting multiple manufacturing facilities and playing a key part in production planning, inventory strategy, and overall supply chain performance. This opportunity is ideal for someone who enjoys working in a fast-paced, collaborative environment with exposure to Sales & Operations Planning (S&OP), capacity modeling, and end-to-end supply chain optimization.

    What You’ll Be Doing

    • Develop weekly production and inventory plans (3–18 month horizon) across multiple manufacturing sites
    • Manage and refine capacity planning models for 3–5 facilities
    • Lead the monthly Supply Agreement process in support of S&OP
    • Establish inventory parameters and production scheduling guidelines for plant execution
    • Analyze and manage working capital investments (raw materials, WIP, finished goods)
    • Partner cross-functionally with Product Business Teams, Customer Service, and Logistics
    • Evaluate and optimize inventory strategies to minimize spoilage and maximize service levels
    • Analyze cost drivers (manufacturing + distribution) and recommend improvements
    • Support contract manufacturing inventory management and warehouse strategy alignment

    What We’re Looking For

    • 2+ years of experience in supply chain, fulfillment planning, or related field
    • Experience working with perishable goods or short shelf-life products strongly preferred
    • Exposure to ERP / advanced planning systems and financial or network modeling
    • Strong analytical mindset with the ability to interpret data and drive decisions
    • Comfortable working cross-functionally in a fast-moving, team-oriented environment

    Additional Details

    • Duration: 6–9 month contract
    • Schedule: Monday–Friday, 8:00 AM – 5:00 PM, Please note this is a hybrid role, the candidate is required to work onsite at least three (3) days per week. With that said, candidates must be located in or near the Buffalo area.
    • Flexibility: Open to full-time; may consider part-time for the right candidate
    • Interview Process: Virtual first round, followed by onsite interview

    $30- $36/hr

    April 1, 2026

  • IT Service Desk Analyst I

    About the Company

    Our client is a well-established technology solutions provider with a strong reputation for delivering high-quality IT support and services. They partner with organizations that play a vital role in our communities, offering innovative solutions and a collaborative, service-driven approach.

    If you’re looking to join a growing organization that values teamwork, professional development, and delivering exceptional client experiences, this is an excellent opportunity.

    *This is a full-time, direct hire opportunity with a comprehensive benefits package.

    *Pre-employment criminal background check & drug screen required (THC/marijuana excluded from screening)

    About the Job

    As a Service Desk Analyst I, you will serve as the first point of contact for end users, providing timely and effective technical support. You’ll play a key role in diagnosing and resolving technical issues while delivering a high level of customer service.

    This position involves handling incoming help desk requests via phone and email, troubleshooting hardware, software, and basic network issues, and ensuring all incidents are properly documented and resolved in a timely manner. You’ll also collaborate with senior team members by escalating more complex issues when needed.

    Key Responsibilities

    Technical Support:

    • Respond to incoming service desk requests via phone and email in a timely and professional manner
    • Diagnose and resolve basic hardware, software, and network issues
    • Perform initial troubleshooting and determine appropriate next steps
    • Escalate more complex issues to senior technical staff when necessary
    • Monitor and track issues to ensure timely resolution

    Customer Experience:

    • Deliver high-quality customer service and ensure user satisfaction
    • Communicate clearly with end users throughout the support process
    • Apply strong judgment and a sense of urgency when addressing issues

    Documentation & Process:

    • Accurately document all incidents, resolutions, and follow-ups
    • Maintain detailed records within the ticketing system
    • Follow established processes and best practices for service delivery

    Qualifications

    Education & Experience:

    • High School Diploma required
    • 1–2 years of experience in a Help Desk or Service Desk environment preferred

    Technical Skills:

    • Working knowledge of computer hardware, software, and basic networking
    • Experience with Microsoft 365 and Microsoft Azure Admin portal preferred
    • Familiarity with Active Directory and Microsoft Exchange preferred
    • Knowledge of mobile devices, including Apple and Android
    • A+ Certification preferred

    Additional Skills:

    • Strong troubleshooting and analytical skills
    • Excellent written and verbal communication skills
    • Strong customer service mindset
    • Ability to prioritize tasks and respond with urgency
    • Ability to work Monday–Friday, 7:00 AM – 4:00 PM

    Why Join This Opportunity?

    You’ll be part of a collaborative, mission-driven team focused on delivering impactful technology solutions. This organization values its employees and offers a supportive environment where you can grow your skills and advance your career.

    Benefits include:

    • Employee Stock Ownership Plan (ESOP)
    • Health, Dental, and Vision Insurance
    • 401(k) with company participation
    • Paid Time Off and Paid Sick Leave
    • Paid Holidays and Volunteer Time
    • Flexible scheduling options
    • Health Savings Account (HSA)
    • Life Insurance
    • Certification and training reimbursement
    • Mileage and cell phone reimbursement
    • Dog-friendly workplace
    March 30, 2026

  • Purchasing Coordinator

    Purchasing Coordinator (Temporary – Potential Temp-to-Hire)
    Location: West Seneca, NY
    We are partnering with a well-established organization to identify a Purchasing Coordinator for a full-time temporary assignment, with the potential to transition into a permanent role. This is an excellent opportunity to gain experience with a respected company known for stability, strong benefits, and long-term career growth.
    Key Responsibilities:
    • Review purchase requisitions for accuracy and completeness; convert requisitions into purchase orders
    • Send and place purchase orders with suppliers, ensuring timely and accurate processing
    • Edit, update, and maintain purchase orders, including tracking approvals
    • Partner with internal teams and vendors to resolve receiving and invoicing discrepancies
    Qualifications:
    • Previous experience in purchasing, procurement, or administrative support preferred
    • Strong attention to detail and organizational skills
    • Ability to manage multiple priorities in a fast-paced environment
    • Proficiency in Microsoft Office; ERP system experience is a plus
    This is a great opportunity for someone looking to contribute immediately while positioning themselves for a potential long-term role with a highly regarded employer.
     
     
     
    March 26, 2026

  • Paid Media Manager

    Paid Media Manager – 4 days in Long Island City:

    Are you an experienced Paid Media Manager looking to join a leading digital marketing agency with a culture of innovation, flexibility, and growth? Our client is hiring a Paid Media Manager to oversee multi-channel campaigns, manage client relationships, and lead a team of strategists to success. This hybrid role is based 4 days a week in Long Island City, Queens (NYC).

    If you’re passionate about digital marketing strategy, paid media optimization, and client success, this is an opportunity to grow your career with a collaborative and people-first agency.

    About the Role

    As a Paid Media Manager, you will be responsible for planning, executing, and optimizing integrated digital marketing campaigns across channels including Google Ads, Facebook Ads, display, search, email, and social media marketing. You’ll manage a talented team of strategists while ensuring strong client partnerships, high-performing campaigns, and continuous innovation.

    Key Responsibilities

    • Lead and mentor a team of cross-functional digital marketing strategists

    • Plan, execute, and optimize paid media campaigns across multiple channels (Google Ads, Meta/Facebook Ads, social, display, email, etc.)

    • Analyze campaign performance and provide actionable insights for continuous improvement

    • Build strong client relationships, ensuring satisfaction and campaign alignment with business goals

    • Collaborate with internal teams and external partners to develop innovative marketing strategies

    • Stay current with digital marketing trends, tools, and best practices to drive innovation

    • Refine internal processes to improve team efficiency and performance

    Must-Have Qualifications

    • 2+ years of hands-on campaign management experience in Google Ads and/or Facebook Ads Manager

    • Prior agency experience highly preferred

    • Strong background in digital marketing strategy across multiple channels (paid social, paid search, display, programmatic, email, etc.)

    • Proven management or supervisory experience leading digital marketing teams

    • Excellent client relationship management and communication skills

    • Strong analytical thinking and attention to detail

    • Familiarity with tools such as Google Analytics, SEMrush, Facebook Business Manager

    • Bachelor’s degree in Marketing, Communications, or related field

    Nice-to-Have Skills

    • Experience with programmatic advertising and emerging platforms

    • Knowledge of SEO/SEM strategy

    • Certification in Google Ads or Meta Blueprint

    • Advanced Excel and data analysis skills

    Why Join This Agency?

    This award-winning digital marketing agency offers a collaborative culture, professional growth, and a people-first environment. As a Paid Media Manager, you’ll enjoy:

    • Competitive salary (DOE)

    • Unlimited vacation policy

    • Hybrid schedule: 4 days onsite in Long Island City, Queens (NYC)

    • Comprehensive benefits: Medical, Dental, and Vision

    • 401(k) with matching

    • Monthly phone stipend

    • Weekly $50 Seamless meal allowance

    • Dog-friendly office

    • Professional development program and growth opportunities

    March 24, 2026

  • Global Sourcing Leader

    Global Sourcing Leader  – Remote on the East Coast, Michigan or Chicago:

     

    Reports To:  Global Operations Director                                 

     

    Functional Scope: This role is responsible for developing and executing a global supplier strategy across product lines within the Thermometric Business Unit. This leader drives material cost optimization, supplier innovation, risk mitigation, and supply continuity across a complex international manufacturing footprint. This role serves as a strategic partner to Operations, Engineering, Quality, and Product Management, ensuring a resilient, competitive, and scalable global supply base.

     

    Position Specifications:

    • Bachelor’s degree in engineering, Supply Chain, Business, or related field (MBA preferred)
    • 5+ years progressive global sourcing experience (automotive, medical device, or industrial manufacturing preferred)
    • Experience managing global supplier networks across Asia, Europe, and North America
    • Strong financial acumen (cost modeling, margin analysis, total landed cost)
    • Demonstrated success leading supplier negotiations
    • Executive presence and cross-cultural leadership capability

     

    Essential Functions: 

    • Must be able to perform all essential functions of the position, with or without accommodations
    • Serve as the global functional leader for strategic sourcing, setting and executing multi-year supplier strategy aligned with business growth, margin, and risk mitigation objectives
    • Lead and develop a global team of sourcing specialists to ensure priorities are aligned with business initiatives, including cost optimization, NPI supplier readiness, design for manufacturability, supply continuity, and quality performance
    • Partner closely with Engineering, Product Line Management, Quality, and Operations to ensure a stable, cost-competitive, and scalable global supply base supporting both new product introductions and ongoing production
    • Drive annual material cost savings initiatives (PPV, value engineering, supplier transfers, dual sourcing) while protecting supply continuity and quality standards
    • Conduct supplier segmentation, risk assessments (financial, geopolitical, capacity, ESG), and implement mitigation strategies to strengthen supply chain resilience
    • Lead commercial negotiations and contract strategy for high-value direct and indirect material spend, including pricing models, long-term agreements, and risk allocation terms Strategic purchasing/buyer
    • Provide executive-level interface with key suppliers to resolve commercial, quality, or delivery issues
    • Ensure sourcing governance, compliance, and internal control processes are maintained globally
    • Support make-vs-buy decisions and supplier footprint optimization initiatives
    • Establish and monitor key performance indicators, including cost savings, supplier OTIF, PPM, working capital impact, and NPI launch performance
    • Leverage supplier innovation and technical capabilities to support product innovation and business growth initiatives
    • Use influence and cross-functional leadership to align stakeholders and achieve enterprise objectives
    • Extensive domestic and international travel as required
    March 23, 2026

  • IAM Systems Administrator

    When you apply for this job through ComputerPeople Staffing, you’ll get insider intel on the role, the team, and the culture, plus hands-on support with your resume, interview prep, and offer negotiation. All at no cost to you. Let’s get you hired!

    About the Job

    Our client is seeking an Identity & Access Management (IAM) Systems Administrator to join their enterprise level Information Technology team . This is a high-visibility role at the intersection of IAM operations, systems administration, and automation — where your work directly strengthens the company’s security posture

    Identity & Active Directory Administration

    • Create, update, and manage user accounts, security groups, distribution lists, and application-level permissions in Active Directory and Entra ID (Azure AD)
    • Troubleshoot MFA failures, sign-in errors, account lockouts, Conditional Access policy issues, and token/credential problems
    • Own access lifecycle workflows (Joiner–Mover–Leaver) — ensuring accurate, timely provisioning and deprovisioning
    • Enforce least-privilege models, proper permission structures, and inheritance standards across the environment

    Systems Administration & Technical Troubleshooting

    • Apply Windows systems administration skills to diagnose authentication failures, Group Policy issues, profile problems, and workstation identity sync errors
    • Provide Tier-2 support for endpoint issues where identity, device configuration, and OS-level behavior intersect
    • Identify root causes and recommend improvements that enhance access stability and endpoint reliability

    Automation & Workflow Optimization

    • Build and maintain automated onboarding workflows to reduce manual identity provisioning overhead
    • Collaborate with IAM Engineering to expand SCIM provisioning, role-based access control (RBAC) templates, and identity automation pipelines
    • Monitor automation health and troubleshoot failures in the identity provisioning pipeline

    Documentation, Governance & Collaboration

    • Maintain accurate documentation, identity records, and standard operating procedures (SOPs)
    • Contribute knowledge articles for the Service Desk and IT partners
    • Support audits, compliance reviews, and IAM reporting requirements
    • Collaborate cross-functionally with Security, EUC, M365/Cloud, and Infrastructure teams on identity-related issues

    Deskside & Hardware Support (as needed)

    • Provide occasional deskside support for access-related hardware issues: login failures, smart cards/badges, MFA devices, password reset stations
    • Support new hire workstation setup tasks tied to identity timing and access provisioning workflows


    What You’ll Bring

    • Bachelor’s degree 
    • 3–5 years of experience in systems administration, IAM operations, or technical IT support
    • Hands-on experience with Entra ID / Azure Active Directory — users, groups, OU structures, Conditional Access, and MFA/SSO
    • Solid Active Directory fundamentals: Group Policy, OU design, permission inheritance
    • Experience troubleshooting Windows workstation issues at the intersection of identity and endpoint behavior
    • Familiarity with ticketing systems, workflow approvals, and access request processes
    • Strong analytical skills, attention to detail, and a customer-service mindset

    Benefits include:

    • Annual Bonus Program
    • Low cost medical, dental premiums
    • Very generous Paid Time Off 
    • 401K match plus additional Company Funded Retirement Savings Account (even if you don’t contribute to 401K)
    • Leadership training program
    • Management that is dedicated to your career success and flexible when life happens
    • Positive/collaborative work culture
    • Stable industry that is growing – no history of workforce reductions
    March 20, 2026

  • Service Desk Manager

    When you apply for this job through ComputerPeople Staffing, you’ll get insider intel on the role, the team, and the culture, plus hands-on support with your resume, interview prep, and offer negotiation. All at no cost to you. Let’s get you hired!

    About the IT Service Desk Manager 

    *Hybrid – 3-4 days/week

    Are you a seasoned IT support leader ready to take ownership of an enterprise Service Desk operation? This is a high-visibility opportunity to shape the end-user support experience at a well-established organization with a strong track record of investing in its people and promoting from within.

    What You’ll Own:

    Team Leadership & Development Build a high-performing Service Desk team through hands-on coaching, targeted performance management, and proactive identification of training opportunities driven by real escalation data.

    Day-to-Day Operations Oversee multi-channel support delivery — including in-person, phone, email, chat, and ticketing systems — ensuring SLAs are consistently met and end users receive exceptional service.

    Metrics & Reporting Own Service Desk KPIs: first-call resolution rates, ticket aging, CSAT scores, and operational efficiency. You’ll deliver regular dashboard updates to IT leadership and use the data to tell a story of continuous improvement.

    Escalation Management & Process Improvement Take charge of Tier 2 and Tier 3 escalations, identify incident patterns, and close the loop by improving processes, procedures, and knowledgebase content to reduce repeat issues.

    Knowledgebase & Documentation Champion a living, practical knowledgebase that empowers analysts to resolve issues at first contact — keeping documentation current, comprehensive, and actually useful.

    Cross-Functional Partnership Bridge the gap between the Service Desk and the broader IT organization, building strong working relationships across all technical domains and representing the team in company-wide initiatives.

    Quality & Continuous Improvement Drive QA adherence, refine support processes, and consistently elevate the customer experience for both technical and non-technical users.

    What You Bring:

    • Bachelor’s degree in Computer Science, MIS, or a related field
    • 7–10+ years of progressive IT support experience, with demonstrated leadership or team management
    • Solid background with enterprise desktop and mobile environments and Service Desk troubleshooting methodologies
    • Strong communicator — equally effective with technical teams and business stakeholders
    • Analytical mindset with the ability to translate KPI data into operational decisions
    • Comfortable working under pressure, juggling priorities, and driving results
    • Professional, collaborative, and proactive — with a track record of keeping leadership informedBonus Points:

    Bonus Points:

    • ServiceNow experience
    • ITIL certification or other recognized IT support/helpdesk leadership credentials

    Benefits include:

    • Annual Bonus Program
    • Low cost medical, dental premiums
    • Very generous Paid Time Off 
    • 401K match plus additional Company Funded Retirement Savings Account (even if you don’t contribute to 401K)
    • Leadership training program
    • Management that is dedicated to your career success and flexible when life happens
    • Positive/collaborative work culture
    • Stable industy that is growing – no history of workforce reductions
    March 20, 2026
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