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About the Job
Our client is seeking an Identity & Access Management (IAM) Systems Administrator to join their enterprise level Information Technology team . This is a high-visibility role at the intersection of IAM operations, systems administration, and automation — where your work directly strengthens the company’s security posture
Identity & Active Directory Administration
- Create, update, and manage user accounts, security groups, distribution lists, and application-level permissions in Active Directory and Entra ID (Azure AD)
- Troubleshoot MFA failures, sign-in errors, account lockouts, Conditional Access policy issues, and token/credential problems
- Own access lifecycle workflows (Joiner–Mover–Leaver) — ensuring accurate, timely provisioning and deprovisioning
- Enforce least-privilege models, proper permission structures, and inheritance standards across the environment
Systems Administration & Technical Troubleshooting
- Apply Windows systems administration skills to diagnose authentication failures, Group Policy issues, profile problems, and workstation identity sync errors
- Provide Tier-2 support for endpoint issues where identity, device configuration, and OS-level behavior intersect
- Identify root causes and recommend improvements that enhance access stability and endpoint reliability
Automation & Workflow Optimization
- Build and maintain automated onboarding workflows to reduce manual identity provisioning overhead
- Collaborate with IAM Engineering to expand SCIM provisioning, role-based access control (RBAC) templates, and identity automation pipelines
- Monitor automation health and troubleshoot failures in the identity provisioning pipeline
Documentation, Governance & Collaboration
- Maintain accurate documentation, identity records, and standard operating procedures (SOPs)
- Contribute knowledge articles for the Service Desk and IT partners
- Support audits, compliance reviews, and IAM reporting requirements
- Collaborate cross-functionally with Security, EUC, M365/Cloud, and Infrastructure teams on identity-related issues
Deskside & Hardware Support (as needed)
- Provide occasional deskside support for access-related hardware issues: login failures, smart cards/badges, MFA devices, password reset stations
- Support new hire workstation setup tasks tied to identity timing and access provisioning workflows
What You’ll Bring
- Bachelor’s degree
- 3–5 years of experience in systems administration, IAM operations, or technical IT support
- Hands-on experience with Entra ID / Azure Active Directory — users, groups, OU structures, Conditional Access, and MFA/SSO
- Solid Active Directory fundamentals: Group Policy, OU design, permission inheritance
- Experience troubleshooting Windows workstation issues at the intersection of identity and endpoint behavior
- Familiarity with ticketing systems, workflow approvals, and access request processes
- Strong analytical skills, attention to detail, and a customer-service mindset
Benefits include:
- Annual Bonus Program
- Low cost medical, dental premiums
- Very generous Paid Time Off
- 401K match plus additional Company Funded Retirement Savings Account (even if you don’t contribute to 401K)
- Leadership training program
- Management that is dedicated to your career success and flexible when life happens
- Positive/collaborative work culture
- Stable industry that is growing – no history of workforce reductions