Account Relationship Manager
Interested in markets, economics, or finance? Join a respected, family-owned company with over 50 years of industry excellence and a reputation for long-term relationships with both employees and customers.
Their tight-knit team offers stability, low turnover, and a supportive, collaborative work environment where people build lasting careers.
Position Overview
Our client is seeking a customer-focused Account Relationship Manager who enjoys working at the intersection of client service, finance, and real-time market activity. This role blends relationship management with precious metals trading and pricing, offering a unique opportunity to work in a fast-moving, market-driven environment while developing strong client partnerships. If you’re someone who follows market trends, enjoys numbers, and thrives in a detail-oriented setting, this is a great opportunity to grow within the precious metals industry.
Key Responsibilities Customer Service & Transactions
- Manage inbound customer calls with professionalism and confidence
- Provide live market pricing for gold, silver, platinum, and palladium
- Evaluate and price incoming precious metals materials
- Process transactions accurately using internal systems
- Prepare customer payments through software, Excel, and banking platforms
- Coordinate orders and shipments with internal teams Market Analysis & Team Collaboration
- Monitor precious metals markets, pricing trends, and economic conditions
- Identify buying and selling opportunities
- Perform basic pricing and margin analysis
- Partner with processing and shipping teams to ensure smooth operations
- Maintain accurate transaction records and documentation Required Qualifications
- Bachelor’s degree (any field)
- Interest in economics, finance, or market conditions
- Strong math skills and attention to detail
- Excellent communication and phone presence
- Professional, relationship-driven mindset
- Team-oriented with a collaborative approach
- Eagerness to learn and grow
Preferred Qualifications
- 2+ years of professional experience
- Retail banking or financial services background (plus)
- Comfort with basic accounting principles
- Ability to multitask and stay focused in a fast-paced environment
- Strong time management skill
What We Offer
Compensation & Benefits
- Health insurance with company premium contributions
- Paid Time Off (PTO)
- 6 paid holidays
- 401(k) with company match after one year Work Environment
- Stable, family-owned business with 50+ years of success
- Small, collaborative team culture
- Long-tenured employees and low turnover
- Hands-on learning and career growth opportunities