Network Engineer

Job Summary:

The Network Engineer role will take direction from the Chief Technology Officer while still working independently to support the client.  They will create and build relationships with clients that they interact with on a regular basis.  This role will work directly with the Service Desk support team and act as external resource to their support needs.  This role often will be required to provide after-hours support to a revolving set of clients when emergency issues arise.

RESPONSIBILITIES:

• Maintaining and administering our clients company computer networks
• Design, implement, and maintain computer networks, hardware, software, and other related systems
• Work within clients’ budget constraints
• Performing disaster recovery operations
• Securing data, software, and hardware components when necessary
• Work closely with the users of the network in order to identify potential issues and fix existing problems
• Be the expert level advice the team is seeking when speaking to a client
• Maintain an up-to-date track of any open tickets and their possible resolution and communication with the client
• Create, maintain and distribute any documentation required on the network infrastructure to ensure the highest level of customer service
• 24/7 on call support (on a rotational schedule)

REQUIREMENTS:

• Bachelor’s Degree in Computer Engineering or equivalent work experience
• 5-10 Years’ experience in outsourced IT Support, network engineering, VoIP business phone systems
• Experience with implementation, administration and troubleshooting network devices including WAPs, firewalls, routers, switches, and controllers
• A deep knowledge of application transport and network infrastructure protocols is also a plus
• Strong understanding of network infrastructure and network hardware
• An individual who stays on the forefront of technological changes as it related to providing exemplary customer service
• Good analytical, problem solving, and time management skills
• Good communication skills-both written and verbal