IT Help Desk Coordinator

About the Company

Our downtown client is an international industry leader with over 60,000 employees!  This is a great opportunity to get your foot in the door at this well-known employer. 

About the Job

*Monday – Friday  9 AM – 5pm  (On-Site)

*Free Parking in attached, covered ramp

*While this role is initially a 3-4 month  contract assignment, historically our contractors are retained long term and are often converted to employees.  

• Assist in the procurement of end user hardware (laptops & accessories such as monitor, keyboard/mouse) through company’s preferred supplier.
• Image all hardware per company specs and deploy to the end user which may include shipping to a home or work address.
• May assist with service desk problem resolution for issues with hardware, applications, assist with incident response. This may include work on the phone.

Required Skills and Experience:

• Able to lift computers, small printers, and other associated hardware.  Able to operate computer equipment including laptops, PCs, iOS devices.
• 1-2 years of related experience supporting windows based laptops, mobile devices (iPad, iPhone)
• Knowledge of Office 365 including Teams and Teams conferencing, Active Directory.
• Knowledge of network devices.
• Experience with a ticketing system is required, Jira or ServiceNow preferred.
• Experience with a knowledge base, Confluence preferred.