Help Desk Technician

About the Company

One of Western New York’s leading providers of software and network solutions is seeking a Help Desk Technician to support their external clients.  This is a fun, creative place to work where you will work hard and play hard!  New office space offers amenities like pool table, darts, ping pong and gaming room.  If you are looking for a laid back, family oriented company, this is the place for you!

About the Job

Depending on experience, you will provide Level I and Level II support to external customers.  There is definitely a career path if you are looking to grow into a Field Engineer.

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• Typically 10-25 calls/ day
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• 40 hour work week, little if any overtime
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Requirements:

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• Associates or Technical Degree in Computer Science/Engineering or equivalent work experience. 
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• 3-5 years’ experience which includes good troubleshooting skills on Windows 7 & Windows 10 platform.  Office 365 a huge plus!
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• Active Directory and any server troubleshooting skills a plus
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• Excellent customer service skills and a passion for helping people
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• Must be willing to work on-site and be somewhat flexible with working hours.  Will be mostly 8 a.m. – 5 p.m. however hours may be expanded at some point between 7 a.m. – 6 p.m. in the future.
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