CP-BUF
About the Company
Our client is a well established technology leader that has a strong history of innovation and growth working in multiple industries. Clients supported are primarily in the education sector. If you are looking for an employer that is growing and is committed to embracing state-of-the-art technology, this is the job for you!
*This is a full time, direct hire opportunity with our client and includes a full benefit package.
About the Job
As a Chrome Book Desktop Technician, you will provide critical technical assistance to the education sector. You will be responsible for installing, configuring, and maintaining personal computers, network hardware and software, printers, video terminals, file servers, data communication equipment, and both data and voice communications. This role includes administering hardware maintenance service contracts and purchasing computer hardware and software while ensuring compliance with corporate guidelines. You will interface directly with clients to install systems and resolve hardware and software failures, address performance issues, and implement user quality improvements.
Key Responsibilities
Technical Support:
- Perform hardware and desktop troubleshooting to isolate and diagnose common computer software and hardware problems
- Resolve technical issues on new and existing systems including installation and upgrades of server hardware, software, storage, and networking products
- Ensure compliance with company technical and quality standards/procedures while maintaining the highest degree of client satisfaction
- Escalate problems within established parameters when necessary
Client Relations:
- Develop and maintain client relationships and identify opportunities to extend existing agreements
- Communicate potential sales leads to appropriate team members
- Maintain effective communication with internal call dispatchers and clients
- Complete required documentation for all work orders and provide real-time updates
Logistics:
- Travel to client sites (valid driver’s license required)
- Travel is typically 2 days/week to field locations using your own vehicle. Travel typically between Brighton & Newark areas including Canandaigua Lake to Seneca Lake – Finger Lakes Region. Mileage is reimbursed at $0.70 per mile.
- Perform after-hours and weekend installations as scheduled (paid)
- Participate in “on-call” rotation as required
Qualifications
Education and Experience:
- High School Diploma required
- Strong technical background required
- 1 to 2 years of relevant industry experience
Technical Skills:
- A+ Certification preferred
- Knowledge of Chrome Book / PC Laptop/ hardware and Microsoft Operating Systems
- Working knowledge of multiple Microsoft desktop applications
- Knowledge of utility tools, including virus applications and signatures
- Basic knowledge of workstation backups and restores
Additional Skills:
- Strong interpersonal and organizational skills
- Ability to communicate effectively with clients and internal staff
- Ability to travel to client locations
- Ability to lift up to 50 lbs.