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Support the company/department’s profit and service objective by ensuring accurate and timely handling of customer claims.  Coordinates and communicates effectively with the various functional areas of our business. Provide input to departments to resolve customer claims and concerns.  Provides input to other functions within the Commercial Finance Department as required, assisting them in meeting their objectives.



Essential Duties and Responsibilities:

  • To develop a strong base of knowledge regarding products, services and capabilities to be used on a day- to-day basis.
  • Use existing computer systems to manage and resolve an assigned portion of the customer deduction portfolio timely, efficiently and accurately, while enforcing company policies and procedures.
  • Effectively communicate and facilitate critical information flow between our Customers, Sales, Brokers, Marketing, Finance, Logistics to ensure the expeditious and cost effective processing of customer claims
  • With minimal guidance, effectively communicate, present options, and assist in resolving internal and external concerns with customer service team members and, as needed, the next level within the Commercial Finance organization.
  • Exhibit behavior that fosters a positive work environment, while following all rules and regulations established by the company. Demonstrate flexibility when faced with workload shifts during peak business times or during team member vacations/absences.
  • Participate in short term projects requiring as assigned.
  • Demonstrate service excellence to maintain solid relationships with our Brokers, Salespeople, and Customer Base.
  • Participate in arbitration when conflicts between Customers, Sales Representatives and/or Brokers and internal functional areas may delay timely processing of customer claims. Openly communicate concerns to the next level within the Commercial Finance organization.
  • As business requires, travel to customers or brokers for training, support and to promote accurate and timely claims administration.
  • Coordinate paperwork with Broker/Sales Representatives, Trade System Partner and/or Customer, to resolve claims or product return matters.
  • Develop, maintain, and analyze various spreadsheets for both internal and external use.
  • This description reflects management’s assignment of essential functions, it does not proscribe or restrict other tasks that may be assigned.



  • Ideally incumbent will minimally possess an Associates Degree in Business Administration, Finance or Accounting.
  • 1 to 2 years previous accounts receivable experience or 2-5 years’ experience with internal or external experience in a service-forwarding or financial role.
  • Should have a strong knowledge base of Accounts Receivable
  • Microsoft Word and Excel proficiency
  • SAP experience preferred
  • Ability to demonstrate proficient communication skills, both verbal and written.
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Joe LaLonde


Reference: JOB-13047

    • Job type: Direct Hire
    • Location: Buffalo
    • Date posted:
    • Salary:$50000 - $55000